Global Payments Disputes Management

Chargebacks are complex and costly. Let us help you simplify – and save.

What can the Global Payments Disputes Management tool do for you?

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Chargebacks can add significant costs to doing business – about 2.5 times the sale price of a disputed item. While not every dispute turns into a chargeback, it’s no surprise that businesses want to minimize the impact of these disputes by resolving them as quickly as possible.

The Global Payments Disputes Management tool in our Global Merchant Portal helps you do just that.

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An Enhanced Experience for You

Access the cloud-based tool from any compatible web browser to streamline dispute resolutions

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Efficiency and Simplicity

Shorten your resolution timeframe with the ability to access and address disputes in real-time

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Growth and Scale

Leverage centralized, highly searchable dispute data to make informed decisions using machine learning

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Self-Service

Our self-service tools help you manage disputes your way, from all of your business, in one system

Our enhanced features help you tackle disputes with less complexity.

  • Case event history: Tracks chargeback life cycle and provides audit trail
  • Queue management: Organizes disputes so that you can see open, pending and closed cases
  • Probability scoring: Advises on the win/loss probability of a dispute using machine-learning algorithms
  • Dashboard: Presents a graphical representation of chargeback data
  • Screen customization: Add and remove columns to customize your view
  • Reason code advisor: Access support and best practices for dispute processing
  • Helpful tips: Hover over reason codes to see descriptions and information to support dispute processing based on rules from card brands